Faq

Ordering & Payment

How do I place an order?

Simply browse our collections of shirts, pants & trousers, and skirts. Select the items you wish to purchase, choose your preferred size and quantity, then proceed to checkout. Follow the on-screen prompts to complete your order securely.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal. All transactions are processed through encrypted, PCI-compliant payment gateways to ensure your financial information remains secure.

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure timely dispatch. If you need to make changes or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are your shipping options and delivery times?

We offer standard and express shipping. Standard delivery typically takes 5–7 business days, while express delivery takes 2–3 business days. Delivery times may vary based on your location and customs processing for international orders.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your destination. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your package. If you have not received this email, please check your spam folder or contact us at [email protected].

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return unworn, unwashed items with original tags attached within 30 days of delivery. To initiate a return, please email [email protected] with your order number and reason for return.

How do I exchange an item for a different size or color?

To exchange an item, please contact us at [email protected] within 30 days of delivery. We will guide you through the process. Please note that exchange availability depends on stock levels.

When will I receive my refund?

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. The timing may vary depending on your bank or card issuer.

Product & Sizing

How do I find my correct size?

Each product page includes a detailed size guide with measurements in both centimeters and inches. We recommend comparing these measurements to a similar garment you already own for the best fit. If you are between sizes, we suggest sizing up for a more comfortable fit.

Are your products true to size?

Our products are designed to follow standard sizing, but fit can vary depending on the fabric and style. We encourage you to review the product-specific size guide and customer reviews for additional insight before making a purchase.

What fabrics are used in your clothing?

We use a variety of high-quality materials including cotton, linen, polyester blends, and sustainable fabrics. Each product page lists the exact fabric composition and care instructions to help you make an informed choice.

Customer Support

How can I contact customer service?

For any questions or assistance, please email us at [email protected]. Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (GMT). We aim to respond to all inquiries within 24–48 hours.

Do you offer gift cards or promotional codes?

Yes, we occasionally offer promotional codes and gift cards. Be sure to check our website for current offers. If you have a promo code, simply enter it at checkout to apply the discount.

How do I care for my SkemGlade garments?

Care instructions are provided on each product page and on the garment's inner label. As a general rule, we recommend washing in cold water, avoiding bleach, and air drying to maintain the quality and longevity of your clothing.