Tracking order

At SkemGlade, we understand that waiting for your new shirts, pants, trousers, or skirts is exciting. To make the process as smooth as possible, we have established a transparent and easy-to-follow order tracking system. Once your order leaves our warehouse, you will receive a confirmation email containing your unique tracking number and a direct link to the carrier's website. Below, we explain exactly how to follow your package from our door to yours.

Step-by-Step Tracking Process

  1. Order Confirmation: Immediately after placing your order, you will receive an order confirmation email from [email protected]. This email confirms the items you purchased and provides your order reference number.
  2. Dispatch Notification: As soon as your items are packed and handed to our shipping partner, we will send a second email. This dispatch notification contains your unique tracking number (e.g., a 13-digit or alphanumeric code) and the name of the courier service handling your delivery.
  3. Use the Tracking Number: You can use this tracking number in two ways:
    • Click the direct tracking link provided in the dispatch email, which will take you to the courier's official tracking page.
    • Visit a universal tracking platform (see below) and manually enter your tracking number.
  4. Monitor Your Delivery: The tracking page will show real-time status updates, including the date your package was picked up, transit checkpoints, estimated delivery date, and the final delivery confirmation. Please allow up to 48 hours after dispatch for the first tracking event to appear.

Recommended Third-Party Tracking Tool

For your convenience, we recommend using 17TRACK, a reliable and free global package tracking service. It consolidates data from over 1,000 carriers worldwide, making it easy to track your SkemGlade order in one place.

How to use 17TRACK:

  1. Go to www.17track.net/en .
  2. Copy your tracking number from the dispatch email.
  3. Paste the number into the search field on the 17TRACK homepage and click the "Track" button.
  4. You will immediately see the latest status, the carrier's name, and a timeline of all scanning events. You can also sign up for push notifications (email or app) to receive automatic updates without checking manually.

What to Do If Your Tracking Information Doesn't Update

Occasionally, a package may not show new tracking events for a few days, especially during international transit or peak shopping seasons. This is normal. However, if your tracking status has not changed for more than 7 business days, or if the tracking number shows an error, please contact our support team at [email protected]. Please include your order number and tracking number in your message, and we will investigate with the carrier within 24 hours.

Delivery Timeframes

Standard delivery typically takes 5–10 business days for domestic orders and 10–20 business days for international orders. These estimates are provided by our shipping partners and may vary due to customs clearance or remote locations. You can always find the most accurate estimated delivery date on your tracking page.

Our Commitment

We want you to enjoy your new wardrobe pieces without worry. If you have any questions about your order or the tracking process, our dedicated support team is ready to assist you via email at [email protected]. We typically respond within one business day. Thank you for shopping at SkemGlade — we appreciate your trust in us.