Privacy policy

At SkemGlade, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains what data we collect, how we use it, the measures we take to safeguard it, and the choices you have regarding your information when you shop with us for Shirts, Pants & Trousers, and Skirts.

1. Information We Collect

We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience. This includes:

  • Order details: Items purchased, size, colour, quantity, and order history.
  • Contact information: Your name, shipping address, billing address, and email address ([email protected] is used for all correspondence).
  • Payment information: Payment method, transaction ID, and the last four digits of your card (full payment details are processed by our secure payment partners and are never stored on our servers).
  • Technical data: IP address, browser type, device information, and cookies (see Section 6) to help us understand how our website is used.

2. How We Use Your Information

We use the information we collect solely for the following purposes:

  • To process and fulfil your orders, including delivery and returns.
  • To provide customer service and respond to your inquiries sent to [email protected].
  • To send you important order updates, such as shipping confirmations and delivery notifications.
  • To improve our website, product selection, and overall shopping experience.
  • To comply with legal obligations, such as tax, accounting, and fraud prevention requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR & Similar Laws)

For users in the European Economic Area (EEA), the United Kingdom, and other jurisdictions with similar regulations, we rely on the following legal bases to process your data:

  • Contract performance: Processing your order and delivering products.
  • Legitimate interests: Improving our services, preventing fraud, and ensuring website security.
  • Legal obligation: Retaining records for tax and accounting purposes.
  • Consent: Where required, we will ask for your explicit consent before sending any optional communications.

4. Data Storage and Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

  • Order records are kept for a minimum of 7 years to comply with tax and accounting regulations.
  • Customer service correspondence is retained for 24 months after the last interaction.
  • Technical logs (e.g., IP addresses) are stored for no more than 12 months.

Once the retention period expires, your data is securely deleted or anonymised.

5. Data Protection and Security Measures

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include:

  • Encryption: All data transmitted between your browser and our website is protected using SSL/TLS encryption.
  • Access controls: Only authorised personnel have access to your personal data, and they are bound by strict confidentiality obligations.
  • Secure payment processing: Payments are handled by PCI-DSS compliant payment gateways. We never see or store your full card number.
  • Regular security audits: We routinely review our systems to identify and address potential vulnerabilities.

6. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function properly, such as remembering items in your cart.
  • Analytics cookies: Help us understand how visitors interact with our site, allowing us to improve layout, product pages, and navigation.
  • Preference cookies: Remember your language and display preferences.

You can control or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of our website.

7. Sharing Your Information

We do not share your personal information with third parties except in the following limited circumstances:

  • Delivery partners: To ship your order, we share your name, shipping address, and contact details with our logistics providers.
  • Payment processors: To complete transactions securely, we share necessary payment data with our payment gateway providers.
  • Legal authorities: If required by law, court order, or government regulation, we may disclose your information to comply with legal obligations.
  • Service providers: We may engage trusted third-party vendors for IT support, data analytics, or customer service tools. These providers are contractually obligated to protect your data and use it only for the services we request.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data, subject to legal retention obligations.
  • Restriction: Ask us to limit how we process your data in certain circumstances.
  • Data portability: Request your data in a structured, machine-readable format.
  • Objection: Object to the processing of your data for legitimate interests or direct marketing.
  • Withdraw consent: If processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days, as required by applicable law.

9. International Data Transfers

If you are located outside the country where our servers are hosted, your personal information may be transferred to and processed in a different jurisdiction. We ensure that any such transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses or other appropriate safeguards where required.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at [email protected], and we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to external websites, such as payment providers or social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and the revised version will apply to all information we hold at the time of posting. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us at:

Email: [email protected]

We are committed to addressing your concerns and will respond to all legitimate requests as quickly as possible.

Thank you for trusting SkemGlade with your personal information. We are dedicated to providing you with a safe and secure shopping experience for all your Shirts, Pants & Trousers, and Skirts needs.