Shipping policy
Shipping Policy
At SkemGlade, we are committed to delivering your selected apparel—Shirts, Pants & Trousers, and Skirts—in a timely and secure manner. Please review our shipping terms below to understand how your orders are processed and delivered.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. Once your order is prepared and handed to our carrier, you will receive a confirmation email with tracking details.
Shipping Method & Coverage
We currently offer a single, reliable shipping option:
- Standard Shipping – available for all domestic and international destinations we serve.
Delivery timelines vary by location:
- Domestic orders: approximately 3–7 business days after dispatch.
- International orders: approximately 7–15 business days after dispatch, depending on customs and local postal services.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address, package weight, and destination. Please note that SkemGlade does not offer free shipping; all orders are subject to a shipping charge, which will be clearly displayed before you confirm your purchase.
Order Tracking
Once your order ships, a tracking number will be sent to the email address provided at the time of purchase. You can use this number to monitor your package’s progress. If you do not receive your tracking information within 3 business days of dispatch, please contact us at [email protected].
Delivery Issues & Delays
While we strive to meet estimated delivery windows, unforeseen circumstances such as weather conditions, customs inspections, or carrier disruptions may cause delays. SkemGlade is not responsible for delays outside our reasonable control, but we will do our best to keep you informed.
If your package has not arrived within the maximum estimated timeframe (15 business days for international, 7 business days for domestic), please reach out to our support team at [email protected] with your order number, and we will investigate promptly.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at the time of checkout. SkemGlade cannot be held liable for packages delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address after placing an order, contact us immediately at [email protected] to request a correction before dispatch.
Customs, Duties & Taxes (International Orders)
For international shipments, the recipient is responsible for any customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and are determined solely by local customs authorities. SkemGlade has no control over these fees and cannot predict their amount. Please contact your local customs office for more information.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. Provide your order number, a description of the issue, and (if applicable) photos of the damaged packaging or items. We will work with our carrier to resolve the matter and, if necessary, issue a replacement or refund in accordance with our policy.
Contact Us
For any questions regarding this shipping policy or your specific order, please email our support team at [email protected]. We aim to respond within 1–2 business days.