Refund policy

At SkemGlade, we want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, our straightforward refund process is designed to make things right. Please read the following policy carefully before initiating a return.

Eligibility for Refunds

To qualify for a refund, all items must meet the following conditions:

  • Timeframe: Returns must be requested within 30 days of the delivery date.
  • Condition: Items must be unworn, unwashed, and free of any damage, stains, or odors. All original tags must remain attached.
  • Packaging: Returned items must be sent back in their original packaging, including any protective wrapping or garment bags.
  • Proof of Purchase: A valid order number or receipt is required for all refund requests.

Non-Refundable Items

Certain items are not eligible for a refund under any circumstances. These include:

  • Gift cards or store credit vouchers.
  • Items marked as "Final Sale" or "Clearance" at the time of purchase.
  • Underwear, socks, and other intimate apparel for hygiene reasons.
  • Any item that shows signs of wear, alteration, or misuse.

How to Request a Refund

To begin the refund process, please follow these simple steps:

  1. Send an email to [email protected] with your order number and the reason for the return.
  2. Our support team will respond within 2 business days with a Return Authorization (RA) number and detailed instructions.
  3. Pack the item securely, include the RA number inside the package, and ship it to the address provided in our reply.
  4. Once your return is received and inspected, we will notify you of the status of your refund.

Refund Timelines & Method

After your return is approved, refunds are processed as follows:

  • Processing Time: Inspection and approval typically take 3–5 business days after the package arrives at our facility.
  • Refund Issuance: Approved refunds are issued to the original payment method within 5–10 business days.
  • Bank Processing: Depending on your bank or credit card provider, it may take an additional 3–5 business days for the refund to appear in your account.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, except in the following cases:

  • The item received is defective, damaged, or incorrect.
  • The wrong size or color was shipped due to an error on our part.

In these situations, we will provide a prepaid return label or reimburse the shipping cost upon approval. For all other returns, we recommend using a trackable shipping method, as SkemGlade cannot be held responsible for lost or undelivered return packages.

Exchanges

If you wish to exchange an item for a different size or color, please follow the same return process outlined above. Once your return is approved, you may place a new order at your convenience. This ensures the fastest possible turnaround and avoids any inventory delays.

Late or Missing Refunds

If you have not received your refund after the stated timeline, please take the following steps:

  1. Check your bank account or credit card statement again for any pending transactions.
  2. Contact your bank or card issuer, as funds may be held in a pending state.
  3. If the issue persists, email [email protected] with your order number and we will investigate promptly.

Damaged or Defective Items

We take great care in packaging every order, but if you receive a damaged or defective item, please contact us within 48 hours of delivery. Include clear photos of the issue and your order number in your email. We will arrange a full refund or replacement at no additional cost to you.

Contact Us

For any questions regarding this refund policy or to initiate a return, please reach out to our support team at [email protected]. We are here to help and will respond to all inquiries within 2 business days.